par Alteo Recrutement Informatique
17. février 2012 15:44
JOB DESCRIPTION:
• Diagnose problems reported by users (both on-site and remotely)
• Propose and apply solutions to identified problems
• Provide training to users
• Follow up with users on open service requests
• Work closely with users to improve system performance and satisfaction
• Provide initial troubleshooting and support on all incoming support requests, via email or phone
• Support employees on technical issues that related to enterprise applications
• Ability to attend to after hours support issues
• Investigate and identify solutions to work around open production issues
• Follow corporate standard, document and track issues and actionable steps taken with RT and Jira ticketing and Confluence knowledge base systems
• Act as liaison to vendor, project manager, quality control, development team in an effort to offer proactive service improvements
• Ability to work Ability to work as a team member and independently with minimal supervision
• On call support rotation
REQUIRED SKILLS:
• Technical IT diploma and/or equivalent work experience
• Mandatory knowledge:
Windows XP/2000/2003/2008/ support and maintenance (TCP IP, Registry, Command Prompt, Networking...)
• Microsoft Office Suite (Excel, Word, Power Point, Outlook)
• Other knowledge: Experience with Help Desk management and inventory software
• Microsoft certification, considered an asset
• Apple certification, considered an asset
• Networking knowledge (switches / routers)
• Experience supporting on-site and remote users
• Knowledge of OS X leopard/snow leopard and Lion
• Proficiency in working with desktop and laptop hardware
• Experience: Minimum 3-year experience in an IT support role
• Experience with windows 2003 and Linux servers
• Knowledge of CMS applications
• Excellent customer service skills
• Knowledge of open-source tools and operating systems
• Knowledge of cloud-based applications
• Analytical mind and capacity for synthesizing
• Good Interpersonal and communication skills
• Team player
• Tactful and diplomatic
• Sense of organization and planning
• Able to easily adapt to situations
• Self starter
• Excellent follow-up skills
• Availability and flexibility
Job type: Permanent position
Compensation: According to experience
Location: Montreal, Quebec, Canada
>>> Please apply @http://www.alteo.ca/en/it-jobs.html
ABOUT ALTEO IT RECRUITING SERVICES
Alteo is a recruitment firm specialized in ITbased in Montreal offering a full range ofIT staffing solutions: recruitment of permanent IT professionals, staffing of IT consultants, head hunting. Withmore than 30 years of cumulated experience,our team of senior recruitershas the expertise to deliver superior results and meet the highest expectations. Thoroughness, discretion and confidentiality are at the core of our approach.